Shopping Policy

Last Updated: 2025 / 10 / 10
 
This Shopping Policy (the “Policy”) outlines the rules, procedures, and terms governing your shopping experience on [Your E-commerce Website Name] (hereinafter referred to as “we”, “our”, or “us”), including but not limited to order placement, payment processing, product delivery, and post-purchase support. By placing an order or using our shopping services, you acknowledge that you have read, understood, and agreed to comply with this Policy, as well as our Terms of Service and Privacy Policy.

1.1 Order Creation

To place an order, you must first register and log in to your account (except for guest checkout, if available). When creating an order, you are required to provide accurate and complete information, including but not limited to recipient’s full name, valid contact number, detailed delivery address, and product specifications (such as size, color, and quantity). We reserve the right to request additional verification information if there is any doubt about the authenticity or completeness of the order details.
 

1.2 Order Confirmation and Validity

An order is deemed “submitted” once you complete the order creation process and click the “Place Order” button. However, this does not constitute a binding contract. We will review your order within [Insert Time, e.g., “1-2 working hours”] to verify product availability, payment feasibility, and address validity. A binding contract between you and us (or the relevant third-party merchant) will be formed only when we send you an official order confirmation email/SMS, which includes the order number, product details, and total amount.
If an order cannot be confirmed due to reasons such as out-of-stock products, incorrect pricing, or invalid delivery information, we will notify you promptly and, if applicable, refund any pre-paid amounts within [Insert Time, e.g., “3-5 working days”].
 

1.3 Order Modification and Cancellation

You may request to modify or cancel an order before it is shipped by accessing “My Orders” on the website/app or contacting customer service. We will process your request if the product has not entered the shipping process. Once the order has been shipped (i.e., the logistics company has generated a waybill number), modification or cancellation is no longer possible, and you will need to follow the returns and exchanges procedures outlined in Section 5.
We may cancel your order unilaterally in the following circumstances: (1) confirmed fraud or suspicious transaction; (2) product recall due to quality or safety issues; (3) compliance with legal requirements or government orders; (4) other situations where order fulfillment is impossible or illegal. In such cases, we will notify you immediately and refund all amounts paid.

2.1 Payment Methods

We support the following secure payment methods, and the available options may vary by region and product: (1) Credit/debit cards (Visa, Mastercard, American Express, etc.); (2) Third-party payment platforms (PayPal, Apple Pay, Google Pay, etc.); (3) Bank transfers (for bulk orders or business purchases); (4) Cash on delivery (COD), if available in your area (note: COD may incur additional service fees).
 

2.2 Payment Deadlines and Defaults

For pre-payment orders, you must complete the payment within [Insert Time, e.g., “24 hours”] of submitting the order. If payment is not received within this period, the order will be automatically canceled to release the inventory. For COD orders, you must pay the full order amount to the courier upon receipt of the goods; refusal to pay may result in additional logistics fees and restrictions on future COD services.
 

2.3 Payment Security

All payment transactions are encrypted using SSL/TLS technology and processed by licensed payment service providers. We do not store your full payment card details or sensitive financial information; such data is protected by the payment service providers in compliance with the Payment Card Industry Data Security Standard (PCI DSS) and other relevant regulations.
If you notice any unauthorized payment transactions related to your account, please contact our customer service and your payment provider immediately. We will cooperate with relevant parties to investigate and resolve the issue in a timely manner.

3.1 Pricing Policy

All product prices displayed on the website/app are quoted in [Insert Currency, e.g., “US Dollars (USD)”] and include applicable taxes (such as sales tax, VAT) unless otherwise stated. Shipping fees are calculated separately based on the delivery address, product weight, and shipping method, and will be clearly displayed before you confirm the order.
 
We strive to ensure price accuracy, but in the event of a pricing error (e.g., due to system malfunction or manual mistake), we reserve the right to: (1) correct the price and notify you to confirm whether to proceed with the order; or (2) cancel the order and refund any amounts paid. We will not be obligated to fulfill orders placed at an incorrect price unless we have explicitly confirmed the order at that price.
 

3.2 Promotional Rules

Promotional activities (such as discounts, coupons, buy-one-get-one-free, and flash sales) are subject to specific terms and conditions, which will be clearly stated on the promotion detail page. Key rules include:
  • Coupons have a validity period, and can only be used for eligible products, order amounts, or user groups as specified;
  • Multiple promotions may not be combined unless explicitly stated (e.g., “coupons can be used with flash sale prices”);
  • Flash sale products are limited in quantity, and each user is typically restricted to a maximum of [Insert Quantity, e.g., “2”] units per product;
  • Promotional discounts are non-transferable and cannot be converted into cash or refunded separately;
  • We reserve the right to modify or terminate promotional activities at any time due to force majeure, stock shortages, or other unforeseen circumstances, provided that we notify users in a timely manner.

4.1 Shipping Methods and Carriers

We partner with reputable logistics carriers (such as FedEx, UPS, DHL, and local postal services) to ensure timely and secure delivery. You can choose from the following shipping options when placing an order, depending on your needs: (1) Standard Shipping (delivery within [Insert Time, e.g., “3-7 business days”]); (2) Express Shipping (delivery within [Insert Time, e.g., “1-3 business days”], with additional fees); (3) Local Pickup (available for orders in [Insert Regions], where you can collect the product from our designated warehouse or store).
 

4.2 Delivery Timeframes

Delivery times are estimated based on the shipping method and your delivery address, starting from the date the order is shipped (not the order submission date). Factors that may affect delivery times include: (1) product processing time (e.g., customized products may take [Insert Time, e.g., “5-10 business days”] to produce); (2) peak shopping periods (such as holidays, Black Friday); (3) customs clearance delays (for international orders); (4) weather, natural disasters, or other force majeure events.
 
You can track the logistics status of your order in real-time by entering the order number and logistics tracking number in the “Order Tracking” section of the website/app, or through the carrier’s official website.
 

4.3 Delivery Responsibilities

We are responsible for ensuring that the product is handed over to the logistics carrier in good condition. The logistics carrier is responsible for the safe transportation of the product to the designated address. You (or the authorized recipient) shall: (1) provide a valid and accessible delivery address; (2) be available to receive the product at the scheduled time; (3) inspect the package for damage, tampering, or missing items upon receipt.
 
If the package is damaged or the product is missing upon delivery, you must: (1) refuse to sign for the package (if possible); (2) obtain a damage confirmation document from the courier; (3) contact our customer service within [Insert Time, e.g., “24 hours”] to report the issue and provide relevant evidence (photos, videos, courier documents). We will then coordinate with the carrier to investigate and arrange for a reshipment or refund.

5.1 Eligibility for Returns/Exchanges

You may apply for a return or exchange if: (1) the product is defective, damaged, or does not match the description (e.g., wrong size, color); (2) you are not satisfied with the product (subject to the “7-Day No Reason to Return” policy, applicable only to unused, unopened products with intact packaging and tags). The following products are not eligible for returns or exchanges: (1) Customized or personalized products; (2) Perishable goods (food, flowers, etc.); (3) Intimate clothing, cosmetics, and personal care products (for hygiene reasons); (4) Products marked as “final sale” or “non-returnable”.
 

5.2 Application Process

  1. Submit Application: Log in to your account, go to “My Orders”, select the relevant order, and click “Apply for After-sales Service”. Fill in the reason for return/exchange, upload supporting evidence (photos/videos of the product), and submit the application.
  2. Review: We will review your application within [Insert Time, e.g., “3 working days”]. If approved, we will send you a return authorization (RA) number and instructions for returning the product.
  3. Return the Product: Package the product securely (including all original accessories, tags, and the RA number) and ship it to the designated return address within [Insert Time, e.g., “7 business days”] of receiving the RA number. You are responsible for the return shipping fee unless the return is due to our error (e.g., defective product).
  4. Inspection and Processing: We will inspect the returned product upon receipt. If it meets the return conditions, we will process the refund or exchange within [Insert Time, e.g., “5 working days”]. For refunds, the amount will be credited to your original payment account; for exchanges, we will ship the replacement product to you at no additional cost.

 

5.3 Refund Details

Refund amounts include the product price and any applicable shipping fees (if the return is due to our error). The refund processing time varies by payment method: (1) Credit/debit cards: 3-7 business days; (2) Third-party payment platforms: 1-3 business days; (3) Bank transfers: 5-10 business days. We will notify you via email/SMS once the refund is initiated.

6.1 Quality Assurance

All products sold on our platform comply with national and international quality standards. For products sold by us directly, we provide a [Insert Warranty Period, e.g., “90-day”] warranty from the date of delivery, covering manufacturing defects. For products sold by third-party merchants, the warranty terms are specified by the merchant on the product detail page, and the merchant is responsible for fulfilling warranty obligations.
 

6.2 Warranty Claims

To claim a warranty, you need to: (1) Provide the original order number and proof of purchase; (2) Describe the quality issue and provide relevant evidence (photos/videos); (3) Return the product to us (or the merchant) for inspection if required. Warranty services include free repair, replacement of defective parts, or full refund, depending on the severity of the issue and the product’s condition.

7.1 Customs and Duties

For international orders, you are responsible for complying with the import regulations and customs requirements of your country/region. This includes paying any applicable customs duties, taxes, or import fees, which are determined by the local customs authorities. We do not collect these fees at the time of order placement, and they will be collected by the logistics carrier upon delivery. Failure to pay these fees may result in the product being held by customs or returned to us, with all associated costs borne by you.
 

7.2 Shipping Restrictions

Certain products (such as lithium batteries, liquids, and sharp objects) may be restricted or prohibited for international shipping due to aviation or customs regulations. We will notify you if a product in your order cannot be shipped to your international address, and we will cancel that part of the order and refund the corresponding amount.
If you have any questions, concerns, or requests regarding this Shopping Policy or your shopping experience, please contact us through the following channels:
 
  • Customer Service Hotline: [Insert Customer Service Phone Number] (Available: [Insert Hours, e.g., 9:00 AM – 9:00 PM, UTC+8])
  • Email: [Insert After-sales Service Email] (Response within 24 hours)
  • Online Chat: Click the “Live Chat” button on the website/app (Available: [Insert Hours])
  • Physical Store/Customer Service Center: [Insert Address] (If applicable)
We are committed to providing you with a secure, convenient, and satisfactory shopping experience, and will resolve any issues you encounter promptly and fairly.