Privacy Policy

 
Last Updated: 2025 / 10 / 10
 
Applicable Scope: This Privacy Policy (the “Policy”) applies to all personal information collected, used, stored, shared and protected by Luxetimex (hereinafter referred to as “we”, “our” or “us”) when you use our e-commerce website (luxetimex.com, the “Website”), mobile applications, and related services (collectively, the “Services”). It covers your entire interaction with our Services, including but not limited to account registration, product browsing, order placement, payment settlement, after-sales service and membership management.
By accessing or using our Services, you acknowledge that you have read, understood and agreed to the terms of this Policy, including the collection and use of your personal information as described herein. If you do not agree to this Policy, please
We collect information to provide and improve our Services, fulfill transaction obligations, and ensure the security of your account and transactions. The information we collect falls into the following categories, distinguishing between necessary information for basic functions and optional information for additional services.
 

1.1 Personal Information for Basic Services (Necessary)

To ensure the normal operation of core e-commerce functions, you must provide the following personal information; refusal to provide will result in your inability to use our basic Services:
  • Account Registration & Management: Mobile phone number, email address, and self-set password. We use this information to verify your identity, create your account, and facilitate account retrieval and security protection.
  • Transaction Fulfillment: Full name, delivery address (including recipient information), contact number, and payment account details (such as credit card number, bank account information, or third-party payment platform account). This information is necessary to complete order processing, goods delivery, payment settlement, and after-sales service communication.
  • Legal Compliance: For business entities or individuals requiring identity verification (e.g., sellers, high-value transaction buyers), we may collect identity document information (such as ID card, passport, or business license) to comply with anti-money laundering, tax, and consumer protection regulations.

 

1.2 Personal Information for Additional Services (Optional)

To provide you with more personalized and convenient services, you may choose to provide the following information. Refusal to provide will not affect your use of basic Services, but you will be unable to enjoy the corresponding additional functions:
  • Membership & Preference Services: Nickname, avatar, date of birth, gender, and preference for product categories. We use this to provide membership privileges, personalized recommendations, and birthday benefits.
  • Location-Based Services: Your real-time location information (obtained with your permission). This helps us recommend nearby stores, optimize delivery routes, and provide location-specific promotions.
  • Social Sharing & Login: Third-party account information (such as Facebook, Google, or Apple ID) when you choose to log in via a third party. This enables quick registration and sharing of product information to social platforms, with your information used only within the scope of your authorization.

 

1.3 Automatically Collected Information

When you use our Services, we automatically collect non-personal and device-related information through cookies, web beacons, and server logs, including but not limited to:
  • Device information: Device model, operating system version, unique device identifier (such as IMEI, MAC address), browser type, and network connection method.
  • Usage data: Pages visited, search keywords, browsing duration, click-through records, order history, and interaction records with customer service.
  • Log information: IP address, access time, access request, and server response status.
You can manage or disable cookies through your browser settings, but this may affect the normal use of some personalized functions of the Website.
We strictly use your personal information for the following legally compliant purposes, and will not exceed the scope of your authorization:
 
  1. Provide and Maintain Services: Process your orders, arrange goods delivery, handle payment and refund matters, and provide after-sales support (such as return, exchange, and complaint handling).
  2. Improve User Experience: Analyze usage habits to optimize Website functions and page design; resolve system errors and improve service stability.
  3. Personalized Services: Based on your browsing history, purchase records, and preference settings, recommend products and promotions that may be of interest to you. You can disable personalized recommendations through “Account Settings – Privacy – Personalized Recommendation Management”.
  4. Communication and Notification: Send order status updates (such as payment confirmation, shipment notice), account security alerts (such as abnormal login reminders), and promotional information (with your opt-in). You can unsubscribe from promotional communications by following the “Unsubscribe” instructions in emails or SMS.
  5. Security Protection: Verify account identity, detect and prevent fraud, unauthorized access, and other illegal activities to protect your property and information security.
  6. Legal Compliance: Comply with applicable laws, regulations, court orders, or government regulatory requirements; respond to legal inquiries and protect our legitimate rights and interests.
We respect the confidentiality of your personal information and will not sell, rent, or disclose it to third parties without your explicit consent, except in the following circumstances:
 
  • Trusted Service Providers: We may share necessary information with third-party service providers who assist us in operating the Services, such as logistics companies (to complete delivery), payment processors (to handle payment transactions), and cloud service providers (to store data). These third parties are bound by confidentiality agreements and data processing agreements (DPAs) and may only use the information for the specified purposes, with no right to independently disclose or use it for other purposes.
  • Legal and Safety Needs: Disclose information to comply with legal obligations, protect the personal safety and property rights of you or other users, and respond to government regulatory inquiries or judicial proceedings.
  • Business Mergers and Acquisitions: In the event of mergers, acquisitions, asset transfers, or bankruptcy liquidation, your personal information may be transferred as part of business assets, and we will notify you in a timely manner and ensure the protection of your information.
  • With Your Consent: Disclose information to third parties for other purposes explicitly agreed upon by you.

4.1 Storage Location and Period

We store your personal information on servers located in [Insert Storage Location, e.g., “the People’s Republic of China”]. We will retain your information only for the period necessary to fulfill the purposes stated in this Policy, or as required by applicable laws and regulations (e.g., retaining transaction records for 5 years in accordance with tax laws).
After the retention period expires, we will securely delete or anonymize your personal information to ensure it can no longer identify you.
 

4.2 Cross-Border Transfer

If your personal information needs to be transferred across borders (e.g., providing services to EU users), we will comply with applicable data protection laws (such as GDPR) and adopt legal safeguards, including signing Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure the same level of protection for your information.
For users in the European Economic Area (EEA), our EU Representative is [Insert EU Representative Name], and contact information is [Insert EU Representative Email/Phone/Address].
In accordance with laws such as GDPR and CCPA, you enjoy the following rights regarding your personal information, and we provide convenient channels for you to exercise these rights:
 
  • Right of Access: You have the right to request access to the personal information we hold about you, including the categories, sources, and usage of the information.
  • Right of Correction: You may request correction of incomplete or inaccurate personal information (e.g., updating your delivery address through “My Account – Personal Information”).
  • Right to Delete: You may request deletion of your personal information if it is no longer necessary for the stated purposes, or if you withdraw your consent. You can delete your browsing history and search records through “My Account – Privacy Settings”.
  • Right to Opt-Out: You may opt out of the sale or sharing of your personal information by clicking the “Do Not Sell Or Share My Personal Information” link at the bottom of the Website. You may also limit the use of your sensitive personal information via the “Limit The Use of My Sensitive Personal Information” link.
  • Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format, or transfer it to another data controller.
  • Right to Withdraw Consent: You may withdraw your consent to the collection and use of your information at any time (e.g., revoking location permission). Withdrawal of consent will not affect the legality of information processing based on prior consent.
To exercise the above rights, please contact us using the methods provided in Section 9. We will respond to your request within [Insert Time, e.g., “30 calendar days”] in accordance with applicable laws.
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
 
  • Technical Protection: Use encryption technology (such as SSL/TLS) to protect data during transmission; adopt access control, firewalls, and intrusion detection systems to secure server storage.
  • Management Measures: Establish a data security management system, limit employee access to personal information (on a “need-to-know” basis), and conduct regular data protection training for employees.
  • Breach Notification: In the event of a personal information breach that may cause harm to your legitimate rights and interests, we will promptly notify you in accordance with legal requirements and take remedial measures.
Please note that no internet transmission or electronic storage method is 100% secure. We strive to provide reasonable protection, but we cannot guarantee absolute security. You should also take precautions (such as not disclosing your account password) to protect the security of your information.
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors under 16. If we become aware that we have collected such information without the consent of a parent or legal guardian, we will promptly delete it.
 
For minors aged 13 to 16, their parents or legal guardians must provide explicit consent before using our Services or providing personal information. Parents or guardians may contact us to exercise rights regarding the minor’s information.
Our Website may contain links to third-party websites or services (such as social media platforms, payment gateways, and product suppliers).
 
We are not responsible for the privacy practices or content of these third parties. This Policy does not apply to information collected by third parties.
 
We encourage you to review the privacy policies of third-party websites or services before providing them with your personal information.
We may update this Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will notify you by posting the updated Policy on the Website’s homepage, sending a notification to your registered email or mobile phone, and updating the “Last Updated” date at the top of this Policy.
 
Your continued use of our Services after the changes take effect constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, please stop using our Services.
If you have any questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us through the following channels:
 
  • Email: [Insert Official Contact Email]
  • Customer Service Hotline: [Insert Customer Service Phone Number]
  • Physical Address: [Insert Company Registered Address (if applicable)]
  • Data Protection Officer (DPO): [Insert DPO Name and Contact Information, if applicable]
We will respond to your inquiries as soon as possible and work to resolve any issues you may have.