Terms of Service

Last Updated: 2025 / 10 / 10
 
Welcome to Luxetimex (hereinafter referred to as “we”, “our” or “us”). These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you” or “User”) and Luxetimex regarding your access to and use of our e-commerce website luxetimex.com, the “Website”), mobile applications, and all related services (collectively, the “Services”).
 
By accessing, browsing, registering for, or using our Services, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms, as well as our Privacy Policy and any other supplementary rules, policies, or guidelines issued by us from time to time (collectively referred to as the “Agreements”). If you are using the Services on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to the Agreements. If you do not agree to any part of the Agreements, you must immediately cease accessing or using our Services.
To use our Services, you must meet the following eligibility requirements, and by using the Services, you represent and warrant that:
 
  • You are at least 16 years of age. If you are between 13 and 16 years old, you must obtain explicit consent from your parent or legal guardian, who shall be responsible for your use of the Services;
  • You are a legal person, other organization, or natural person with full civil capacity (or have obtained the necessary authorization from a legal representative/guardian) to enter into and perform the Agreements;
  • You have not been previously suspended or terminated from using our Services by us due to violations of laws, regulations, or the Agreements;
  • You will use the Services solely for legitimate purposes and in compliance with all applicable laws, regulations, and the Agreements.

2.1 Account Creation

To access certain functions of the Services (such as placing orders, participating in promotions, and using after-sales services), you need to register an account with us. During registration, you must provide accurate, true, complete, and up-to-date personal information (including but not limited to mobile phone number, email address, and full name) and set a secure password.
We reserve the right to verify the authenticity and validity of the information you provide. If the information is false, incomplete, or outdated, we may refuse to provide account registration services, or suspend or terminate your account and restrict your use of the Services.
 

2.2 Account Ownership and Responsibility

Your account is unique to you and is the property of [Your E-commerce Website Name], but you are entitled to use it during the period when your account is in normal status. You shall be solely responsible for maintaining the confidentiality of your account credentials (including username, password, and verification codes) and for all activities conducted through your account, whether or not such activities are authorized by you.
You must immediately notify us of any unauthorized use of your account or any security breach by contacting our customer service. We shall not be liable for any losses incurred due to your failure to safeguard your account credentials or to promptly report unauthorized use.
 

2.3 Account Updates and Termination

You shall promptly update your account information when there is any change. You may request to terminate your account by following the procedures specified in “Account Settings – Account Security” or by contacting customer service. Upon account termination, your right to use the Services will cease immediately, but this shall not affect the validity of any transactions you have completed before termination or any obligations you have under the Agreements.
We may suspend or terminate your account and delete your account information (in accordance with the Privacy Policy) if you violate the Agreements, engage in illegal activities, or if your account has been inactive for a continuous period of [Insert Time, e.g., “12 months”] without any transactions or login records.

3.1 Permitted Use

You may use the Services for the following purposes:
  • Browsing, searching, and inquiring about product information;
  • Placing orders for products, making payments, and receiving goods;
  • Participating in legitimate promotions and membership activities organized by us;
  • Using after-sales services such as returns, exchanges, and complaints;
  • Other purposes explicitly permitted by us and in compliance with laws and regulations.
  •  

3.2 Prohibited Conduct

You shall not engage in any of the following conducts when using the Services. We reserve the right to take measures (including but not limited to removing content, restricting account functions, suspending or terminating accounts, and pursuing legal liability) if you violate these provisions:
  • Violating national laws, regulations, or public interests, including but not limited to propagating illegal, pornographic, violent, or terrorist information;
  • Falsifying personal information, order information, or transaction records, or using the Services to engage in fraud, money laundering, or other illegal activities;
  • Infringing on the intellectual property rights, privacy rights, reputation rights, or other legitimate rights and interests of us, other users, or third parties;
  • Using crawlers, robots, or other automated tools to access, crawl, or collect data from the Website without our prior written permission;
  • Tampering with, destroying, or bypassing the technical protection measures of the Services, or interfering with the normal operation of the Services;
  • Reselling, renting, lending, or transferring your account to a third party without authorization;
  • Posting false product reviews, maliciously slandering merchants or products, or engaging in “brush orders” or other behaviors that disrupt the normal transaction order;
  • Other conducts that we reasonably deem to be in violation of the Agreements or harmful to the Services.

4.1 Product Information

We strive to ensure that the product information (including but not limited to descriptions, prices, specifications, and inventory) displayed on the Website is accurate and up-to-date. However, due to factors such as system updates, merchant errors, or market changes, there may be occasional discrepancies in product information. We reserve the right to correct such discrepancies at any time, and if a price error occurs, we may cancel your order and refund any payments you have made, provided that we promptly notify you of the situation.
For products sold by third-party merchants (hereinafter referred to as “Merchants”), the Merchant shall be responsible for the accuracy and authenticity of the product information. We only provide technical support and transaction platforms for such transactions and do not assume joint liability for the product information unless we have intentional or gross negligence.
 

4.2 Order Placement and Confirmation

When you place an order on the Website, you are making an offer to purchase the corresponding product in accordance with the displayed information. We or the Merchant will review your order (including but not limited to verifying inventory, payment information, and delivery address) and send you an order confirmation notice (via email, SMS, or in-app message) upon acceptance of your offer. A binding sales contract between you and us (or the Merchant) shall be formed when you receive the order confirmation notice.
We or the Merchant may refuse to accept your order if: (1) the product is out of stock or the product information is incorrect; (2) your payment fails or there is a risk of fraud in the transaction; (3) you violate the Agreements; or (4) other circumstances that make order fulfillment impossible or illegal.
 

4.3 Payment Terms

You shall pay the order amount (including product price, shipping fee, and taxes, if applicable) in the manner specified on the Website (such as credit card, third-party payment platforms, or bank transfer) within the time limit required by the order. If you fail to make the payment within the specified time, the order will be automatically canceled unless otherwise agreed.
All payment transactions are processed by authorized payment service providers. We do not store your complete payment card information; such information is protected by the payment service providers in accordance with relevant laws and industry standards.
 

4.4 Delivery and Risk Transfer

We or the Merchant will arrange for the delivery of the product to the delivery address you provided in the order within the agreed time. You shall check the package upon receipt: if the package is damaged, the product is missing or defective, you shall promptly notify the courier and our customer service (or the Merchant) within [Insert Time, e.g., “24 hours”] and provide relevant evidence (such as photos, videos, and waybill information).
The risk of damage to or loss of the product shall pass to you upon the courier’s delivery of the product to the agreed address and your (or the recipient’s) signature for receipt, unless otherwise provided by law or agreed by the parties.

5.1 General Rules

You may apply for returns, exchanges, or refunds in accordance with the “7-Day No Reason to Return” policy (applicable to qualified products) and relevant national laws and regulations, as well as the specific return and exchange rules of the product (displayed on the product detail page).
Products that do not support returns or exchanges (such as customized products, perishable goods, and intimate clothing) shall be clearly marked on the product detail page. For products with quality issues, you may apply for returns, exchanges, or compensation in accordance with laws and regulations regardless of the above restrictions.
 

5.2 Application Procedures

To apply for returns, exchanges, or refunds, you shall submit an application through “My Orders – Apply for After-sales Service” within the specified time (e.g., 7 days from receipt of the product for no-reason returns, 15 days for quality issues) and provide relevant evidence. We or the Merchant will review your application within [Insert Time, e.g., “3 working days”] and notify you of the review result.
If the application is approved, you shall send the product back in its original condition (with complete packaging, tags, and accessories) within the agreed time. We or the Merchant will inspect the returned product and process the refund or exchange after confirming that the product meets the return conditions. The refund will be credited to your original payment account within [Insert Time, e.g., “7 working days”] after the inspection is passed, and the specific arrival time depends on the processing speed of the payment service provider.
All intellectual property rights in and to the Services, including but not limited to copyrights, trademarks, patents, trade secrets, and database rights, are owned by us or our licensors. The content on the Website (including but not limited to text, images, logos, videos, and software) is protected by intellectual property laws. You may only use such content for personal, non-commercial purposes when using the Services, and shall not copy, reproduce, distribute, modify, display, or transmit it without our prior written permission.
 
If you believe that any content on the Website infringes your intellectual property rights, please contact us with the following information: (1) your contact information; (2) a detailed description of the infringed right; (3) the location of the infringing content on the Website; (4) evidence that you are the owner of the right or have the right to act on behalf of the owner. We will handle your complaint in accordance with applicable laws and regulations.

7.1 Our Liability

We shall be liable for direct losses caused to you due to our intentional or gross negligence in performing the Agreements. However, our total liability for any single transaction or event shall not exceed the actual amount you paid for the relevant product or service.
 
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunities, even if we have been notified of the possibility of such damages.
 

7.2 Disclaimers

The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Services, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
 
We shall not be liable for any losses caused by: (1) force majeure (such as natural disasters, wars, and government actions); (2) failures of telecommunications networks, power systems, or third-party services (such as payment platforms and logistics companies); (3) your improper use of the Services or violation of the Agreements; (4) information or services provided by third parties through the Services.
The Services may contain links to third-party websites, products, or services (such as Merchant stores, social media platforms, and payment gateways). These third-party services are independent of us, and we have no control over their content, privacy policies, or terms of service. We do not endorse or assume any responsibility for such third-party services.
 
Your use of third-party services is subject to the terms of service and privacy policies of those third parties. We encourage you to review such terms and policies carefully before using any third-party services.
We may update these Terms from time to time to reflect changes in business operations, legal requirements, or technological developments. When we make material changes to the Terms, we will notify you by: (1) posting the updated Terms on the homepage of the Website; (2) sending a notification to your registered email address or mobile phone number; (3) displaying a pop-up window on the Website or app when you log in. The updated Terms will take effect on the date specified in the notification.
 
Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must immediately cease using the Services.

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., “the People’s Republic of China”], excluding its conflict of laws rules.
 

10.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Services, the parties shall first attempt to resolve it through friendly negotiation. If negotiation fails, either party may submit the dispute to the people’s court with jurisdiction over [Insert Jurisdiction, e.g., “the place where our company is registered”] for litigation.
For users in the European Economic Area (EEA), you may also submit disputes to the relevant consumer dispute resolution body in your country of residence for mediation.
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The failure of either party to enforce any provision of these Terms shall not be deemed a waiver of such provision or the right to enforce it in the future.
 
These Terms constitute the entire agreement between you and us regarding the use of the Services, superseding all prior oral or written agreements, understandings, or arrangements between the parties.
If you have any questions, concerns, or complaints regarding these Terms or the Services, please contact us through the following channels:
 
  • Customer Service Hotline: [Insert Customer Service Phone Number]
  • Email: [Insert Official Contact Email]
  • Physical Address: [Insert Company Registered Address]
  • Online Customer Service: Access via the “Customer Service” button on the Website or app
We will respond to your inquiry within [Insert Time, e.g., “2 working days”] and make every effort to resolve your issue promptly.